If you are a new client, please be sure to arrive 10-15minutes before your treatment time, as you will be required to fill out the Patient Information forms. If you only arrive at your scheduled time, you will lose part of your treatment time. We do give courtesy reminder emails (if you leave an email at the time of booking) – but please make sure you write your appointment times down. Failure to show up will result in a charge for the missed appointment.
If you have an open ICBC claim – please be sure to bring your adjusters name, phone and fax number and your claim number. If you have a lawyer for your ICBC claim, then please bring their name, phone and fax number.
I apologize as I do not treat WCB claims at this time.
For first time clients, your treatment time includes an assessment, a discussion about your current and past health concerns, as well as the complaint you’re seeking treatment for, and actual hands on treatment. This may or may not also include time for home care instructions, to help further your recovery.
For returning clients, your treatment included a brief discussion to evaluate your progress and any new health concerns, actual hands on treatment and occasionally a re-assessment. This may or may not include time for home care instructions.
I provide treatment for a variety of conditions such as (but not limited to):
If you are unsure of whether I will be able to aid you with your condition or area of concern, please feel free to contact me and we can discuss it further.
I use a variety of techniques which I incorporate in the most appropriate ways to suit your individual needs.
If you miss an appointment, you will still be required to pay the full fee as if you had been present. We do give reminder emails as a courtesy for patients who leave a current address on file – but please ensure you write it down or place your appointment time in a secure place, as you are still responsible for attending! (You will be required to settle your account before the start of any future appointments.) Exceptions are occasionally made at the discretion of the therapist (Please do not ask the Admin staff).
Need a copy of your personal health record? No problem! But there’s a few things you should know first…
If your question is not addressed here, please contact me and I will respond to you personally as soon as possible.
If you should require, copies of our policies, bylaws, code of ethics and standards of practice are all available for you to view upon request. Electronic copies (only) or where to locate them can be provided also upon request. Any questions can be directed at your therapist.